Automate your customer service activities with our Web-based solutions and you can help more customers, more efficiently than ever before. Each solution can be customized to integrate seamlessly into your Web site or Intranet and be ready to go within a single business day--all without any programming or maintenance hassles.

Ready to take your Customer Service department to a whole new level of performance? Order one or more of our solutions today!

Solutions: Customer Feedback Manager, Customer Problem Report Manager, Problem Ticket Manager, Product Problem/Feedback Manager.

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• For any business that needs to document and track problems reported by customers
• Accept detailed problem reports from customers for any type of project or activity, search for problems by status or other criteria, notify customer automatically when changes occur
• Simplify problem management and resolution, encourage customer involvement, save time in documenting fixes and reporting them to customers

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• For Customer Service departments that need to track and resolve problems reported by customers
• Enter support call information, including rep ID, tracking number, customer contact information, problem description, and resolution.
• Save time documenting problem calls, easily track status of problems, keep entire support team informed with less effort, enhance consistency of call handling.

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• For tracking problems and feedback associated with specific products
• Enter product information, including product name, serial number, customer name, call type, call description, resolution, and more.
• Save time documenting problem calls, easily track status of problems, keep entire support team informed with less effort, enhance consistency of call handling.

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